Same Industry, Opposite Endings
Amazon and Borders. Netflix and Blockbuster. Tesla and GM. One side organized around a customer outcome. The other defended its inherited process.
Amazon and Borders. Netflix and Blockbuster. Tesla and GM. One side organized around a customer outcome. The other defended its inherited process.
Find out where your own organization sits on the process-to-outcome spectrum. The assessment takes about ten minutes.
Take the Outcome Focus Self-Assessment